Role Description:

This is a part-time, seasonal, on-site role for a Welcome Center Front Desk Attendant, based in Jackson, WY. The individual will ensure a welcoming experience for guests, manage front desk operations, handle phone inquiries, perform clerical tasks, and support the overall functionality of the Welcome Center. Responsibilities include assisting hot springs visitors, managing reservations, maintaining guest records, and addressing customer inquiries to promote a positive visitor experience.

Position Overview:

The Welcome Center Front Desk Attendant is most often the first point of contact for guests contacting or visiting Astoria Park Conservancy (APC). It is imperative that the Front Desk Attendant approach their customer service duties with the highest level of professionalism and a deep understanding of the impact their behavior and actions have on the Astoria brand.

Front Desk Attendant will perform many tasks including, but not limited to greeter, cashier, customer service associate, reservationist, facility caretaker, and most importantly representative of APC’s mission, vision, and values. Front Desk Attendant interacts with and assists a high volume of visitors to the facility daily. Front Desk Attendant will complete other tasks and duties as assigned by the supervisor(s). This is a dynamic position that requires a high degree of flexibility and a willingness to work weekend and evening shifts as necessary.

Qualifications:

• Proficiency in phone etiquette and reception duties to professionally handle calls, schedule reservations, and manage visitor inquiries.
• Excellent communication skills to interact effectively with guests, team members, and stakeholders.
• Experience in customer service to provide exceptional assistance and create a welcoming environment for all visitors.
• Ability to multitask and work in a fast-paced, guest-facing environment.
• Familiarity with basic computer skills and office systems is a plus.
• Passion for community engagement and appreciation of nature is highly valued.
• Must be 21+ in order to sell beer and hard seltzer.

Learn more and apply at https://astoriahotspringspark.org/careers/

To apply, please send cover letter and resume to [email protected]. No phone calls. No application.